The correct way to deal with unfinalised orders

Sometimes a product order doesn’t work out first time at our Online Shop. In the case of unfinalised orders the following applies: you can retrieve the order in your Online Office on ringana.com in “My Orders” (don’t forget to display the filters) and either resume the payment process, or cancel the order and make a new one. It is not possible to change an unfinalised payment to “payment by invoice” retrospectively. Please do not make any transfers for unfinalised orders as this adds considerably to our Bookkeeping team’s workload.

Doing transfers the right way

To avoid delays with the automatic booking of incoming payments, we would ask you to quote the corresponding invoice numbers for your orders when making any payment or transfer to RINGANA. If you don’t the system cannot allocate payments and/or these payments can only be processed manually which causes unnecessary additional work.

We reserve the right to charge a processing fee for incoming payments that are not made correctly. Generally speaking, adjustments cannot be made retrospectively. Please also regularly check your customer account with regard to outstanding amounts to avoid reminders or the duplication of entries.